Privacy Policy & Health Data Protection

01. Scope & Legal Governance

This Privacy Policy governs the collection, processing, management, and electronic storage of personal, demographic, and medical data by Dental World Super Specialty Centre (a clinical division of Hitech Dentics Private Limited), headquartered at 204, Acharya Jagadish Chandra Bose Road, Park Street Area, Kolkata 700017, and operating centers in Kolkata and Bandra, Mumbai.

We comply fully with the Digital Personal Data Protection Act, 2023 (DPDPA), the Information Technology Act, 2000 (and its associated Sensitive Personal Data or Information Rules), the National Medical Commission (NMC) ethical regulations, and NABH Hospital Accreditation Standards for Electronic Health Record (EHR) privacy.

02. Categories of Clinical Data Collected

In order to provide multidisciplinary dental diagnostics, precision surgical treatments, and individualized aesthetic restorations, we collect:

• Patient Identifiers & Demographics: Legal name, age, gender, date of birth, contact telephone number, residential address, emergency contact, and national ID/passport information (mandatory for international dental tourism patients).
• Comprehensive Medical & Pharmacological History: Cardiac conditions, hypertension, diabetes mellitus, bleeding disorders, bone-density therapies (bisphosphonates), allergies, ongoing prescription regimens, and previous surgical history.
• Specialized Diagnostic Imaging & Dental Records: 3D Cone Beam Computed Tomography (CBCT) DICOM files, digital Orthopantomograms (OPG), lateral cephalograms, RadioVisioGraphy (RVG) sensor digital radiographs, intraoral 3D scanner optical meshes (STL/PLY files), and photographic clinical records.
• Clinical Notes & Treatment Plans: Periodontal probing charts, occlusal analysis, neuromuscular recordings, consent documentation, and specialist panel consultation notes.
• Billing & Transaction Details: Invoicing history, payment transaction IDs, insurance claims documentation (we do not store credit/debit card PINs or CVVs on our servers).

03. Purposes of Medical Processing

We process patient data solely for legitimate healthcare, diagnostic, and administrative purposes:

• Formulating accurate diagnostic council treatment plans across our 6 Centers of Excellence (Implantology, Smile Design, TMJ, Sleep & Airway, Orthodontics, Pediatric Care).
• Custom fabrication of patient-specific ceramic veneers, zirconia crowns, surgical guides, and aligners via our in-house DentKraft CAD/CAM laboratory.
• Maintaining mandatory medico-legal documentation in compliance with the West Bengal Clinical Establishments Act and national clinical directives.
• Scheduling clinical appointments, sending recall reminders for periodontal maintenance, and coordinating international concierge logistics.

04. 3D CBCT & Radiographic Storage

High-resolution 3D CBCT scans and digital radiographs are stored on encrypted Picture Archiving and Communication Systems (PACS) with multi-layered role-based access control. Only authorized attending specialists, radiologists, and treating clinicians possess access credentials.

05. DentKraft Laboratory Data Transmission

Dental World houses DentKraft, our advanced dual 5-axis CAD/CAM digital dental laboratory. When intraoral 3D scans and digital wax-ups are transmitted to DentKraft technicians for zirconia milling or 3D surgical guide printing:

• Data transmission occurs entirely within an isolated local gigabit clinical intranet.
• Files are pseudonymized using unique patient clinical identification numbers (UHID) to prevent unnecessary exposure of personal demographic information during fabrication.
• All proprietary CAD/CAM milling data is deleted or archived securely following quality control validation.

06. WhatsApp & Virtual Consultations

For the convenience of domestic and international patients, Dental World provides preliminary inquiries and appointment coordination via WhatsApp Business (+91 90733 36669).

By engaging with our WhatsApp concierge, you acknowledge that while WhatsApp provides end-to-end encryption, communications conducted via third-party messaging services are subject to the platform’s respective terms. Sensitive diagnostic reports shared over WhatsApp are immediately ingested into our secure EHR repository and access is restricted.

07. Patient Rights under DPDPA 2023

As a patient of Dental World Super Specialty Centre, you have the following recognized statutory rights:

• Right to Access: You may request a verified copy of your electronic dental records, CBCT scan data, and treatment summaries.
• Right to Correction & Updating: You may request timely correction of inaccurate personal or demographic information.
• Right to Withdraw Consent: You may withdraw consent for marketing or informational health communications at any time. (Note: Medical records necessary for clinical continuity and statutory medico-legal compliance cannot be deleted prior to mandatory legal retention periods).
• Right to Grievance Redressal: Direct access to our designated Data Protection & Patient Grievance Officer.

08. Retention of Clinical Dental Records

In adherence to NABH protocols, Dental Council of India norms, and Indian medical jurisprudence:

09. Grievance Officer & Contact Details

For privacy inquiries, record requests, or questions regarding data processing standards at Dental World, please contact our designated Grievance Officer: